Guarantees

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MONEY BACK GUARANTEE
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If you have changed your mind or decided you didn’t like the item, feel free to let me know within 14 days of arrival, and send it back to me within 30 days, before using it:
The item has to be in its original state, with the paper label on with it’s original string. The return postage will be covered by you. As my prices all include shipping, I will deduct the cost of shipping before refunding you.

Please ask me for the return address before sending anything back.

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CUSTOM ORDERS AND ALTERATIONS
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I can make a custom piece for your request or I can alter any item if you ask for it (for an added cost). I will send you pictures and will communicate with you in the process. The work that will have been put into the piece would be only for you, the piece will reflect your taste and style. Because of this I wouldn’t be able to sell it to someone else, so on custom orders and alterations I won’t accept cancellations or returns.

Please allow me 1-3 working days to complete a custom order (after we have agreed on the design), on occasions it might take longer depending on my volumes. I will of course keep you updated. If you have an urgent request, please let me know in advance.

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PROPER CARE
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*MACRAME JEWELRY (cord, stones, wooden beads):
Please bear in mind how to handle macrame jewelry properly:
-Keep it away from high heat (over 40ºC)
-Keep it away from items with sharp edges
-Use the minimum pull and pressure necessary when wearing
-Hand wash separately in warm water with gentle soap, without conditioner. Keep the stones away from water and chemicals as much as possible. (In case the item features wooden beads, their colour might fade with washing – if you want to keep the original state of the beads and stones, do not wash)
-Do not tumble dry.
-Be aware that repeated exposure to seawater/pool water/liquids and sunlight may cause wearing/fading or bleaching.

*METAL COMPONENTS: metals might change when exposed to sunlight, water or other liquids. They can oxidize to some extent if in contact with water/liquids/sweat, please take care to avoid them as much as possible.

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LIFETIME GUARANTEE
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I guarantee for life the quality of the workmanship of each piece I make. If you’ve taken proper care of your jewelry and the knotting gets undone, I’ll be happy to repair it free of charge anytime. The return and re-postage will be at your own expense ( you’ll have to send me all components).

Please ask me for a return address before sending anything back.